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|Author||: Ron Willingham|
|Editor||: Simon and Schuster|
Every company today recognizes the importance of good customer service and putting the customer first. Why, then, do service people so often treat us as though we're supposed to serve them, rather than the opposite? How often do we feel neglected, frustrated, or just plain unhappy -- wondering what happened to basic civility and common courtesy? Why do things seem to be getting worse rather than better? And how can businesses train employees to offer customers the courtesy and attention they are entitled to? Ron Willingham, whose seminars and training sessions have helped big companies around the world change their employees' behavior, offers a new and subtler way of looking at customer service. Instead of the traditional "paint an artificial smile on your face" approach, Integrity Service brings the whole person into the service experience, showing that good customer relationships grow from employees' beliefs about who they are and what's possible for them to achieve, what career rewards they deserve, and what value they can give customers. Integrity Service presents fundamental principles that lead to individual success and gives readers specific action guidelines for on and off the job. Willingham's documented success through his seminars and programs ensures that the hands-on help in this book will bring employees and managers to a new understanding of the nature of service. In a world of automated phone systems and constantly frustrated customers, Ron Willingham provides a proven program that empowers employees to provide the superior service that people really want and deserve.
|Author||: Disha Experts|
|Editor||: Disha Publications|
The book covers G.S. Paper IV - Ethics for Civil Services exam with a focused approach, engaging and reader friendly language. The journey of ethics learning is simplified with frequent case studies and the application of theoretical learning to the practical case studies. The inclusion of previous years’ questions with answers and the expected questions ensure that the readers do not lose sight of their goal as it is easy to get deviated from the main focus while constantly reading pages and pages of printed words. Right at the beginning in each of the 9 chapters, a note to readers has been presented to give a feel of the crux of each of the chapters, their relative importance from the perspective of exam and their rationale from the perspective of the syllabus setters.
|Author||: Henry Cloud|
|Editor||: Harper Collins|
Integrity—more than simple honesty, it's the key to success. A person with integrity has the ability to pull everything together, to make it all happen no matter how challenging the circumstances. Drawing on experiences from his work, Dr. Henry Cloud, a clinical psychologist, leadership coach, corporate consultant and nationally syndicated radio host, shows how our character can keep us from achieving all we want to (or could) be. In Integrity, Dr. Cloud explores the six qualities of character that define integrity, and how people with integrity: Are able to connect with others and build trust Are oriented toward reality Finish well Embrace the negative Are oriented toward increase Have an understanding of the transcendent Integrity is not something that you either have or don't, but instead is an exciting growth path that all of us can engage in and enjoy.
|Author||: Susan Dimock,Mohamad Al-Hakim,Anthony Antonacci,Garrett MacSweeney,Alessandro Manduca-Barone|
Ethics and the Public Service provides a framework for the discussion of specific ethical challenges that members of the public service might face in the course of their work. Additionally, and perhaps more importantly, it seeks to explain why an ethical public service is so vital to democracy and good government. It explores and presents the value of ethics codes, the importance of independent oversight, and the contribution of ethical leadership to the achievement of public trust, political legitimacy, and the integrity of government programs.
|Author||: Eric Bogatin|
|Editor||: Pearson Education|
The #1 Practical Guide to Signal Integrity Design—Now Updated with Extensive New Coverage! This book brings together up-to-the-minute techniques for finding, fixing, and avoiding signal integrity problems in your design. Drawing on his work teaching more than five thousand engineers, world-class signal and power integrity expert Eric Bogatin systematically reviews the root causes of all six families of signal integrity problems and shows how to design them out early in the design cycle. This edition’s extensive new content includes a brand-new chapter on S-parameters in signal integrity applications, and another on power integrity and power distribution network design—topics at the forefront of contemporary electronics design. Coverage includes A fully up-to-date introduction to signal integrity and physical design How design and technology selection can make or break the performance of the power distribution network Exploration of key concepts, such as plane impedance, spreading inductance, decoupling capacitors, and capacitor loop inductance Practical techniques for analyzing resistance, capacitance, inductance, and impedance Solving signal integrity problems via rules of thumb, analytic approximation, numerical simulation, and measurement Understanding how interconnect physical design impacts signal integrity Managing differential pairs and losses Harnessing the full power of S-parameters in high-speed serial link applications Ensuring power integrity throughout the entire power distribution path Realistic design guidelines for improving signal integrity, and much more Unlike books that concentrate on theoretical derivation and mathematical rigor, this book emphasizes intuitive understanding, practical tools, and engineering discipline. Designed for electronics industry professionals from beginners to experts it will be an invaluable resource for getting signal integrity designs right the first time, every time.
|Author||: Ron Willingham|
Argues that knowing and understanding customers' needs will improve sales and will build a trusting relationship between buyer and seller.
|Author||: George A. Antaki|
|Editor||: CRC Press|
Taking a big-picture approach, Piping and Pipeline Engineering: Design, Construction, Maintenance, Integrity, and Repair elucidates the fundamental steps to any successful piping and pipeline engineering project, whether it is routine maintenance or a new multi-million dollar project. The author explores the qualitative details, calculations, and techniques that are essential in supporting competent decisions. He pairs coverage of real world practice with the underlying technical principles in materials, design, construction, inspection, testing, and maintenance. Discover the seven essential principles that will help establish a balance between production, cost, safety, and integrity of piping systems and pipelines The book includes coverage of codes and standards, design analysis, welding and inspection, corrosion mechanisms, fitness-for-service and failure analysis, and an overview of valve selection and application. It features the technical basis of piping and pipeline code design rules for normal operating conditions and occasional loads and addresses the fundamental principles of materials, design, fabrication, testing and corrosion, and their effect on system integrity.
|Author||: Henry Haojin Wang|
|Editor||: McGraw-Hill Professional Publishing|
A hands-on reference for engineers and those who wish to understand the technology underpinnings of the worldwide telecommunications network. --
|Author||: Luke S. Lee,Vistasp M. Karbhari,Charles Steven Sikorsky|
|Author||: Ron Willingham|
|Editor||: Simon and Schuster|
Selling is 85% emotional and 15% logical. Forget everything you've been taught about selling -- forget the hardsell, forget negotiation strategies, forget those closing techniques. In The Inner Game of Selling, Ron Willingham debunks the familiar myths about "sales skills," showing that those tired methods are too shallow and manipulative to do anything but alienate potential customers and drain you of energy and dignity. Today's consumers are wise to the old-fashioned gimmicks, extremely informed about their options, and very particular about what they want. The old tricks simply do not work anymore. Willingham, author of Integrity Service and CEO of Integrity Systems, opens your eyes to a whole new truth about selling: Your ability to sell is more a question of who you are than of what you know. Accordingly, why you sell is far more important than how you sell. Salespeople perform according to their inner beliefs about themselves, about what it is possible for them to sell and earn, and about what they deserve to achieve. These beliefs set the boundaries of their self-image and ultimately determine their success or failure. Willingham has synthesized his decades of experience, field-tested research, and a career-long dedication to ethical and passionate salesmanship to arrive at the groundbreaking insight that you will sell at your highest level only when you achieve emotional and spiritual alignment. Your sense of your own self-worth combined with a belief in your product will inspire that crucial ingredient in potential customers: trust. The Inner Game of Selling shows you how to overcome self-limiting beliefs and move on to a new relationship with your customers and, more important, a new relationship with yourself. Your new inner strengths will truly benefit you and your customers in any sales situation. Willingham is at the leading edge of a values shift in sales culture, from product-focus to personal empowerment. The Inner Game of Selling establishes a groundbreaking new paradigm that will utterly transform the philosophy and practice of selling.
|Author||: Abouzar Azarpira|
|Author||: Laura Westra,Janice Gray,Franz-Theo Gottwald|
This book explores the impact of disintegrity on various aspects of governance, as the disregard of ecological conditions produce grave direct effects to human rights (to water or food) and, indirectly, also to human security in several ways. International legal regimes need to be reconsidered and perhaps re-interpreted, in order to correct these situations that affect the commons today. Some believe that our starting point should acknowledge the impact we already have on the natural world, and accept that we now live in the "anthropocene". Others think that the present emphasis on sustainable development needs to be re-defined. Finally, many believe that reconnecting with moral principles both in professional life and in governance in general represents a necessary first step.
|Editor||: OECD Publishing|
The OECD Public Integrity Handbook provides guidance to government, business and civil society on implementing the OECD Recommendation on Public Integrity. The Handbook clarifies what the Recommendation’s thirteen principles mean in practice and identifies challenges in implementing them.
|Author||: Uyless D. Black|
|Editor||: McGraw-Hill Companies|
A new edition of the authoritative source on X.2 facilities, X.1 service, X.25, X.28, and X.29 PAD protocols, internetworking with packet networks and ISDN, telephone and satellite networks, and all X.500 directory applications. Black updates the X series, and the new CCITT X series, embellishing and improving the X.200 recommendations, and adding explanations of APIs and upper level protocols.