Difficult Conversations by Douglas Stone

Genre : Psychology
Editor : Penguin
Release : 2010-11-02
ISBN-13 : 9781101496763
Hardcover : 352 Pages


Available: macOS, Windows, Android, Tablet

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving

Difficult Conversations by Douglas Stone

Genre : Business & Economics
Editor : Penguin Group USA
Release : 2000
ISBN-13 : 014028852X
Hardcover : 250 Pages


Available: macOS, Windows, Android, Tablet

Offers advice on working gracefully and effectively through such confrontational situations as ending relationships and asking for a raise, identifying key adjustments necessary to the dialogue process.

Difficult Conversations by Douglas Stone

Genre : Psychology
Editor : Gardners Books
Release : 2000
ISBN-13 : 014027782X
Hardcover : 250 Pages


Available: macOS, Windows, Android, Tablet

What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.

Difficult Conversations by Douglas Stone

Genre : Interpersonal communication
Editor :
Release : 1999
ISBN-13 : 0718143612
Hardcover : 250 Pages


Available: macOS, Windows, Android, Tablet

Difficult Conversations by Douglas F. Stone

Genre : Business & Economics
Editor : Penguin
Release : 2000
ISBN-13 : 014028852X
Hardcover : 250 Pages


Available: macOS, Windows, Android, Tablet

Offers advice on working gracefully and effectively through such confrontational situations as ending relationships and asking for a raise, identifying key adjustments necessary to the dialogue process.

Genre :
Editor :
Release : 2018
ISBN-13 : OCLC:1137421493
Hardcover : Pages


Available: macOS, Windows, Android, Tablet

Conflict is inevitable-in work and in life. Managers must address performance issues, and colleagues with competing priorities must figure out how to work together. These situations call for having difficult conversations. In this course, Marlene Chism explains how to have difficult conversations, build your communication skills, and improve your relationships, teamwork, and business performance. She explains how to identify underlying differences in work styles, goals, and power dynamics and change the way you view conflict. She provides a model to move the conversation in a positive direction and to determine next steps. Plus, learn how to check for resistance with a single useful phrase.

Difficult Conversations In Medicine by Elisabeth Macdonald

Genre : Medical
Editor : Oxford University Press, USA
Release : 2004
ISBN-13 : 0198527748
Hardcover : 231 Pages


Available: macOS, Windows, Android, Tablet

This text covers ethical and legal issues, planning difficult conversations, the patient's and doctor's perspectives, issues surrounding special groups such as children and the elderly, and conversations with patients from different cultural backgrounds.

Genre :
Editor :
Release : 2013
ISBN-13 : OCLC:1117222267
Hardcover : Pages


Available: macOS, Windows, Android, Tablet

Learn how to prepare for and successfully have difficult conversations with employees, managers, and colleagues.

Effective Difficult Conversations by Catherine Soehner

Genre : Language Arts & Disciplines
Editor : American Library Association
Release : 2016-11-11
ISBN-13 : 9780838915271
Hardcover : 128 Pages


Available: macOS, Windows, Android, Tablet

In an information landscape where change is the status quo, difficult conversations come with the territory. Being a library leader means knowing how to confidently steer these conversations so that they lead to productive results instead of hurt feelings, resentment, or worse. Employees in a library will also encounter conflict, especially during times of change. Using a step-by-step process, this book walks readers through learning the skills to have effective difficult conversations that hold themselves and others accountable. Practice activities throughout the book will help readers feel prepared beforehand. After reading this book, library directors, managers, administrators, and team leaders will feel empowered to proactively identify situations that require an intervention in order to avoid unnecessary complications or confrontations down the line;prepare for and initiate a difficult conversation, balancing a clear message with compassion to successfully manage change or handle personnel issues;diffuse volatile emotions by maintaining a calm, measured approach; andfollow up a difficult conversation in writing, keeping the lines of communication open to ensure a way forward.Illustrated with real-world examples of both successful and unsuccessful difficult conversations, this book will serve as an important leadership tool for handling change and conflicts in the library workplace.

Difficult Conversations by Anni K. Reinking

Genre : Education
Editor : Rowman & Littlefield
Release : 2019-05-17
ISBN-13 : 9781475845860
Hardcover : 122 Pages


Available: macOS, Windows, Android, Tablet

This is a great resource for teachers and administrators to communicate more effectively.